Privacy Policy

Pacific Pool & Spa, LLC — Privacy Policy

Effective Date: July 16, 2026

Pacific Pool & Spa, LLC ("we," "us," "our") respects your privacy. This policy explains what information we collect, how we use it, and your choices — including specific terms for SMS/text messaging communications.

Information We Collect

When you request a quote, schedule a service, or contact us, we may collect:

Name, phone number, email address
Service address
Property/pool details relevant to providing a quote
Payment information (processed securely through our billing partner, Skimmer)

How We Use Your Information

We use this information to:

Respond to quote requests and schedule services
Communicate about appointments, service updates, and billing
Improve our services

SMS / Text Messaging Communications

If you provide your phone number and opt in to receive text messages, Pacific Pool & Spa, LLC may send you SMS messages related to:

Appointment confirmations, reminders, and scheduling updates
Quote and service follow-ups
Billing and payment notifications

If you separately opt in via our marketing consent checkbox, we may also send promotional SMS messages about special offers, discounts, and service updates. This consent is optional and separate from transactional messaging consent.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories are exempt from this disclosure, including aggregators and providers who help facilitate the messaging service.

Message frequency varies. Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP. You can reply HELP for assistance. For help, contact us at (424) 476-0120.

Information Sharing

We do not sell your personal information. We may share information with service providers who help us operate our business (e.g., scheduling and billing platforms), solely to provide our services to you.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information.

Contact Us

Pacific Pool & Spa, LLC
(424) 476-0120
pacificpoolspa@gmail.com